Be the Coolest Customer in Even the Hottest Negotiation

(TNS)—Of all the anecdotes webinar speakers I’ve seen have used to illustrate their lessons, Daniel Shapiro’s tale of a crazed kidnapper’s panicked dialogue with the police might be the ultimate show-stopper. With a life in the balance, hostage negotiators realized they were getting nowhere. The perpetrator’s distorted reality made him irrational and time was running […]